Terms and Conditions

Welcome to Saunason.eu. By using our website and purchasing our products, you agree to the following terms and conditions.

  1. Company Details

    • Saunason OÃœ

    • Email: shop@saunason.eu

    • Address: Metsakasti tee 3, Metsakasti küla, Viimsi vald, Harjumaa 74019, Estonia

  2. Products and Orders

    • All prices are in euros and include VAT (where applicable).

    • Orders can be placed through our website only.

    • An order confirmation will be sent to your email after successful purchase.

  3. Payments

    • We accept secure payments through Montonio and other available providers.

  4. Shipping

    • We ship from Estonia.

    • Estimated delivery: 3–7 business days.

    • Shipping methods: Omniva, DPD, Posti.

  5. Returns and Cancellations

  6. Liability

    • We are not liable for delays or issues caused by third-party shipping providers.

Return Policy (Right of Withdrawal)

You have the right to return your purchase within 14 days without giving any reason.

  • The withdrawal period is 14 days from the day you receive the goods.

  • To exercise your right, please email us at shop@saunason.eu.

  • Goods must be unused and returned in original packaging.

  • Refunds will be made within 14 days after we receive returned goods.

  • Return shipping costs are borne by the customer.

You can use the following withdrawal form:

Withdrawal Form Template

To: Saunason OÜ, Metsakasti tee 3, Metsakasti küla, Viimsi vald, Harjumaa 74019, Estonia
Email: shop@saunason.eu

I hereby give notice that I withdraw from my contract of sale of the following goods:
[Insert description of goods]

Privacy and Cookie Policy

We value your privacy and process your data in accordance with GDPR.

  1. What Data We Collect

    • Name, address, email, order history

    • Technical data (cookies, IP address, browser type)

  2. Purpose of Use

    • To process orders, ship goods, provide customer service

    • To improve our website and marketing

  3. Cookies

    • We use essential and analytical cookies. You will be notified and asked for consent on your first visit.

  4. Data Retention

    • We keep order data for 7 years (accounting requirements).

  5. Your Rights

    • Access, correction, deletion, withdrawal of consent

For any privacy-related requests, contact us at shop@saunason.eu.

These pages will be updated regularly. Last updated: 1 August 2025.

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